Thank you for writing to Accessible Chicago. I am sorry that you had such a rotten experience with the Shedd Aquarium. We did not find the staff there very helpful either, and the elevator breaking down was pretty tough since it forced a long line on the one working elevator at the time. I reviewed this Museum along with the entire Museum Campus. <http://www.accessiblechicago.org/museum_campus> I also called their main number to see if there is any new features for accessibility at the Museum other than the accessible entrance at the side of the museum and the elevators around the underwater viewing area and main floor. There is not a specific number to call regarding accessibility issues. One idea I had for you is to take an accessible taxi for you and the kids so that you could be dropped off at the right entrance. This would eliminate finding accessible parking and then having to travel some distance to the accessible entrance with the kids. Investigate the Paratransit Taxi Service <http://www.accessiblechicago.org/taxi_services> using the link I provided and see if they can at least eliminate finding parking for your family. A drop off at the door would probably help.  I would advise going to any Chicago Museum before 12:00 noon preferably on a Sunday when the Chicago Bears do not play. It is the least crowded then.  Good luck to you, and write to me on how it worked out. Thank You, Catherine Marsden Accessible Chicago